About the desk
A help desk that reads the map for you
NIE Madrid is an independent help desk for people who move to Madrid with a plan: a job to start, a company to set up, a family to settle, a course to begin.
Photo: Carlos Delgado, CC BY-SA 3.0, via Wikimedia Commons; cropped and resized.
The site is built on one observation: Madrid’s paperwork for foreign nationals is a network, not a queue. Different procedures live at different addresses, each one needs its own appointment, and the order you take them in matters. Once you can see the map, most of the stress goes.
So we sort the procedures into lines by situation, describe every stop in plain English with its official source, and offer practical help where people usually get stuck: the forms, the fee slip, the appointment search and the brief for the morning.
Nobody here works for a police desk, the government delegation or the city council, and nothing is decided by us. You could take every stop on these lines alone, at the official counters, without paying anyone a service charge; we exist for the people who would rather not.
Service
What we hold ourselves to
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One line per situation
We start from your passport and your reason for being here, not from a generic checklist, so you only make the stops that apply to you.
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The right desk, first time
Madrid spreads its procedures over several addresses. We match yours to the office that handles it before anything is booked.
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Spanish forms, English answers
Forms are completed in Spanish, the way the desks expect them; every step is explained to you in plain English.
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Independent and upfront
We are a private service, not an office of the administration. You always know what we do, and what only the police can decide.
How it runs
From your first message to the desk
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Step 01: Tell us where you stand
Your passport, your reason for being in Madrid and the dates that matter. A short form is enough to place you on a line.
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Step 02: We map your route
You get the stops that apply to you, in order: which form, which fee, which desk, and what can safely wait.
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Step 03: Paperwork prepared
We fill in the forms with you, generate the 790-012 slip and search for a cita previa at the office your procedure belongs to.
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Step 04: The morning itself
A short brief before the appointment: what to bring, in what order, and what the officer tends to ask. You walk in prepared.
Plan your route
Tell us where you stand, we map the rest
A few lines are enough. We reply by email with your line, your stops in order and what we can do for each of them.
- Tell us where you stand
- We map your route
- Paperwork prepared
Prefer email? desk@nie-madrid.com