How this site handles your data

Here is the personal data nie-madrid.com handles, the reasons for it, and the choices you keep.

Who is in charge of your data

The controller of the personal data collected on nie-madrid.com is the operator of the site, who can be reached at desk@nie-madrid.com.

Data we receive

From the forms, a name and an email address (both required) and, optionally, your phone, your nationality, the procedure you have in mind and a message in your own words. The server also records technical data such as your IP address, your browser and the time of the request, to protect the forms from abuse.

Purposes

• Replying to you and, if you ask for it, arranging help with your procedure: steps taken at your request before any contract.
• Keeping the site and its forms secure, which is our legitimate interest.

Your data is not used for advertising and is never sold.

Who your request goes to

Your request is shared with the partner that provides the assistance you asked about, so that it can contact you, and with the technical providers that host the site and deliver email, under agreements that protect it. Where a provider processes data outside the European Economic Area, appropriate safeguards apply.

How long it is kept

Requests are kept for as long as it takes to deal with them and any follow-up, then for the periods the law requires in case of a claim, after which they are deleted. Technical logs are kept for a short time only.

Your rights, and how to use them

You may ask for access to your data, its correction or deletion, the restriction of its use or its portability, and you may object to its processing, by writing to desk@nie-madrid.com. A complaint can also go to the Spanish supervisory authority, the AEPD, through aepd.es.

Cookies

The site sets a technical session cookie that the forms need to work securely. It uses no advertising or analytics cookies.